Artifact: Business Operations Plan

The Business Operations Plan describes the how the business is managed and produces its products or services. The plan may represent the current situation or describe a future state.

More detail: Purpose - Audience - Template

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Purpose

The Business Operations Plan is a composite artifact that contains:

• Business process descriptions (in Artifact: Business Use Cases, Artifact: Business Use Case Realizations).
• Organizational culture and design.
• Logistics for delivering the products or services.
• Human resource and managerial decisions critical to running the business.

If this artifact contains the operational vision for the future of the business, then it will also contain a summary of changes required and an action plan to achieve that vision. Particular attention should be paid to the impact of growth on operations and mechanisms that will help the business grow.

Audience

The following roles use the Business Operations Plan:

• The key stakeholders use it to manage the business and to prepare for organizational changes.
• The Role: Business Process Analyst and Role: Business Designers use it to create a coherent explanation of the business.
• The Role: Business Strategists and others use it to find cost-saving and business improvement opportunities.
• All roles involved in analyzing, designing, and implementing the software use it to understand the business operations and the context in which the application will be used.